Troubleshooting

How do I receive payment for my work? 

We utilize Ramp for all invoicing and payment processing. When you are initially onboarded as a contributor, you will be asked to set up a Ramp account to facilitate payments. 

How do I claim an assignment?

Assignments that have been directly assigned to you or are available for you to claim will appear on your Wire dashboard. If you are directly assigned a new task, you will also receive an email notifying you of the assignment.

What if I have a question during onboarding?

If you have any questions at all during the onboarding process, please reach out to the Content Operations team at contributors@newsela.com. 

If you are having technical issues with any of our tools, like the Wire, Newsela.com, Ramp or Google Suite, please reach out to the Content Operations team at contributors@newsela.com for assistance. 

If you have any questions related to your invoicing or payments, please reach out to the Content Operations team at contributors@newsela.com for assistance.